Right of withdrawal the consumer (return).
When you receive the purchase at the specified delivery address. The buyer shall have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 of the Retail Trade.
No returns will be accepted within 14 days natural from the reception of the order.
The processing of the returns will be handled by phone 950 58 47 65 or by e-mail email@example.com.
The shipping costs will not be reimbursed. Also, the costs of collection shall be for buyer's account.
In case of refund, we will proceed to change the article once verified the incident, within a maximum of thirty ( 30) days, and provided it has verified the state of the returned merchandise. When it is exercised on the part of the buyer's right of withdrawal, it must deliver the returned product in perfect condition, sealed and with its original packaging.
- The return may not take place in any case if the products were clearly subject to use, with the exception of products with a manufacturing defect. Must be returned in their original packaging and in perfect condition.
- No returns will be accepted that is not accompanied by the invoice or ticket of purchase original https://www.coserty.com
- The buyer has to ship the product or products back to our facilities in the Street of The Lobster, 23 Aguadulce 04720 Almería (spain).
In the event that the customer receives the product in a poor state due to transport, we will replace the same in a maximum of 5 working days, unless the product is out of stock. Therefore, it is essential to notify the dealer at the time of delivery that the package has indications of a poor state.
If the refund is requested by a bad condition of the product, the transportation of the same shall be borne by https://www.coserty.com. Once the product is received or product is return the money to them via bank transfer or is replaced by other products if the client so prefers. The bank transfer is carried out in a period of not more than 7 days after you receive the item or items to return.
In any case, be paid the amount of the purchase, to verify the perfect condition of the goods.
Exclusion of right of withdrawal.
There is No right of withdrawal, among other things, in the case of contracts for:
- The supply of goods sealed, have been unsealed after delivery and, therefore, are not suitable for return for reasons of health protection or hygiene.
- Will not be honored returns of items of Wigs, Posticería, Extensions, neither of those products made according to specifications of the consumer.
In case you receive a merchandise is broken or in a poor state has 24 hours from receiving the package to let us know. In addition, it is preferable that you tell the dealer at the time of receiving the package.
The contractual guarantee offered is usually granted by the supplier according to the terms of Law 23/2003, of 10 July, of Guarantees in the Sale of Consumer Goods, and the REAL LEGISLATIVE DECREE 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. that gives the consumer the right to repair or, at its replacement, the price reduction and the resolution of the contract negotiations that will be free for the consumer.
The warranty will lose its validity in case of defects or damage external. The consumer must inform the seller of lack of conformity within two months after he has knowledge of it.
Coserty.com offers in addition to purchase invoice with the official guarantee of the hair irons, dryers, curling and machines cortapelo being from 6 to 24 months according to manufacturer. The receipt for the warranty will be the purchase receipt or invoice, indicating the date of purchase.
The procedure to follow in case of breakage of hair iron, blow dryers, curling or machines cortapelo is the following:
- Call the phone number 950 58 47 65 (phone customer service coserty.com) or by mail to firstname.lastname@example.org.
- In case you have the article any defect or fault, we will proceed immediately to process your warranty.
- We will collect the article at the same address where he was sent when you made the order.
- Once you have the article, which will go to the technical service of the brand itself. They will be repaired on a time limit which we cannot determine since it depends on the problem in question. It is for this reason that the time of delivery of the article is determined by the corresponding service.
- Repaired the article will proceed in 24/48 hours to deliver it.
We will be at your disposal for any information of the following form:
Customer service hours:
· Monday to Friday from 09:30h to 14:00h and from 16: 30 h to 20:30h.
· Saturdays from 10:00 to 14:00.
Phones: 950 58 47 65 - 690 98 67 11