How to buy in a simple, fast and comfortable way?

You can buy comfortably at any time online. Go through our different product sections and click on the section of your interest. To obtain more information about a product, click on the image and you will receive a more detailed description as well as a larger image. You can also use the "Search" function if you are looking for a specific product.

The products

The products will be presented with a file where the main characteristics will be indicated: image, availability and sale price on Coserty.com

All prices indicated on this website are expressed in euros and include Value Added Tax (I.V.A.).

The descriptions that we offer of the products is the one provided by the suppliers to Coserty.com and will be displayed for informational purposes only.

The availability of the products is limited to the end of stocks in our warehouse, regardless of the availability status that appears on the web. Each user of Coserty.com declares that they have full capacity to use credit cards and that they have sufficient funds to pay the costs derived from the purchase.

Transportation costs are not included in the prices of our products.

By accepting the purchase, the client declares to accept fully and without reservation all of these General Conditions.

Prices

Coserty.com reserves the right to modify its prices, but the products are invoiced based on the existing rates at the time of validation of your purchase.

Your shopping cart

Below the description of each product you will find a box where you can indicate the quantity as well as the option to put in the basket. If there are different variants of the product, use the mouse to get more information about these variants. Select the product you want and go to put it in the basket. In this way, the product is registered in your virtual shopping list.

You can continue browsing the products section and, if you want, you can add more products to your basket, following the steps mentioned above.

Proceed to your order

If you want to see what you have bought so far, click on the "see basket" box and you will get a list of all the products that you have previously put in the basket. If you want to change any quantity, do so in the box called "quantity" and click on update quantities.

Coserty.com offers a simple and secure payment system, by credit card. Visa credit and mastercard will be accepted. The purchase will be effective once we obtain confirmation from the bank. If this is rejected by the bank, the order will be suspended.

When the bank authorizes the transaction, the customer will receive an email confirming their shipment.

The bank details are encrypted and directly transmitted to an official payment gateway of BBVA TPV VIRTUAL. This system offers maximum security in payments made through our page.

Confirmation of the purchase made

When you finish your purchase and in the shortest possible time we will send you an email with a copy of the order; Please, check it and if you are not satisfied with anything, let us know before your order leaves with the transport agency Correos Express (Spain and Portugal) or GLS (Europe).

In case of non-availability of the product once the order has been placed, Coserty.com will notify the user via e-mail or by phone, agreeing with him the partial delivery if he had purchased more products or the cancellation of the order before making the shipment.

Orders have a SHIPPING INSURANCE INCLUDED, the cost of which is borne by Coserty.com. In this way, it is guaranteed that your order arrives in perfect condition. In case of loss, Coserty.com will send you a new shipment at no cost to you, having said insurance. In case of not having new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer. Once the purchase is made, we will send you an e-mail indicating the shipping information: agency, delivery times, contact telephone numbers ... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all this once you have made the purchase.

Note: We are not responsible for delays caused by external factors that may arise such as a snowfall that hinders the journey, strike in the transport sector, bad channeling of the shipment by the agency, any failure that the agency may have when allocating shipping, theft of merchandise on the way, delays due to a puncture of the delivery car, ... These are some examples. In any case, we will work so that the package can reach you as soon as possible, in case of delays like these or similar.

Payment Methods

You can choose between 3 forms of payment:

PayPal: immediate online payment. It is essential that the shipping address matches the shipping address registered in your Paypal account. We only send the order to addresses registered in Paypal. This payment method has a commission of 2.5% + fixed commission of € 0.35 including taxes.

Credit Card: With your Visa or Mastercard. If the payment gives you an error, you can recover the order from your customer account in the "my orders" section. Note: If when placing an order by card you get an error and you have to retrieve it from your account, you must use the stock at that moment of recovery of the order. The program will tell you if everything is available or if an item is out of stock while you do the process. That is, no reservation is made for unpaid products and therefore when recovering the order it may be that they have been exhausted, but the system will indicate it for any modification.

Bank Transfer: Once your order has been placed, we will give you the bank details so that you can make the transfer. Please note that products are not reserved until payment is completed. If at the time of payment some references have been exhausted, we will notify you by email or telephone to refund the amount paid and indicate the new shipping conditions.

         BBVA: ES91 0182 5764 5102 0162 6926

Consumer's right of withdrawal (return)

When you receive the purchase at the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on the Regulation of Retail Trade.

Returns will not be accepted after 14 calendar days from receipt of the order.

The processing of returns will be managed by phone or email pedidos@coserty.com.

Shipping costs are not refundable. Likewise, the collection costs will be paid by the buyer.

In the event of a return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that the status of the returned merchandise has been verified. When the right of withdrawal is exercised by the buyer, he must deliver the returned product in perfect condition, closed and with its original packaging.

- The return may not take place in any case if the products were manifestly used, except for products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.

- Returns will not be accepted that are not accompanied by the original invoice or purchase receipt from Coserty.com

- The buyer must send the product or products back to our facilities in Calle La Langosta, 23 Aguadulce 04720 (Almería).

In the event that the customer receives the product in poor condition due to transportation, it will be replaced within a maximum of 5 business days, unless said product is out of stock. For this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition.

If the return is requested due to a poor condition of the product, the transport of the same will be borne by Coserty.com Once the product or products are received, the money will be returned through bank transfer or it will be replaced by other products if the client prefers it. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.

In no case will the amount of the purchase be paid, until verifying the perfect condition of the merchandise.

Exclusion of the right of withdrawal

There is no right of withdrawal, among other things, in the case of contracts for:

- The supply of sealed goods that have been unsealed after delivery and, therefore, are not suitable for return for reasons of health protection or hygiene.

- Returns of Wigs, Posticería, Extensions, or products made according to consumer specifications will not be attended.

If you receive a merchandise that is broken or in poor condition, you have 24 working hours from when you receive the package to notify us. In addition, it is preferable that you notify the delivery person at the time of receiving the package.

Warranty

The contractual guarantee offered is the one usually granted by the supplier in accordance with the terms of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, and ROYAL LEGISLATIVE DECREE 1/2007, of July 16 November, by which the revised text of the General Law for the Defense of Consumers and Users and other complementary laws is approved. which recognizes the consumer the right to repair the good, to replace it, to lower the price and to terminate the contract, steps that will be free for the consumer.

The guarantee will lose its validity in the event of external defects or deterioration. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

Coserty.com offers, in addition to the purchase invoice, the official guarantee of the hair straighteners, dryers, tweezers and hair clippers, from 6 to 24 months depending on the manufacturer. The proof for the guarantee will be the purchase receipt or invoice, where the purchase date is indicated.

Modification of the conditions of sale

Coserty.com reserves the right to modify these General Conditions by notifying clients in advance, being able to make changes to the contents and services in order to improve them.

In case of typographical errors in the inclusion of prices, we reserve the right to cancel orders for this reason. In addition, in cases of customer history with returned orders, we reserve the right, in subsequent orders, not to make said delivery or not to accept forms of cash on delivery for purchases from customers whose previous orders were returned due to not receiving them. Notice of this will not be necessary, as it is specified in writing in these conditions of sale.

These changes must be accepted by the user once a purchase is made through the Coserty.com page.

Liability exclusion

Coserty.com is not responsible in the event of any of the following cases:

  • Error on the part of the client when entering their data in the registration or order form in their account.
  • Incorrect or bad faith use of the services offered in the online store by the user.
  • Lack of diligence of the user in the custody of their access codes or their own personal data.
  • Delay or non-receipt by the customer of the order confirmation by e-mail, or any other anomaly during the purchase process caused by network problems or the electronic device that the customer uses to connect.
  • Unauthorized access to Coserty.com systems that are impossible to detect due to the security measures implemented by the company and its suppliers.
  • Any other fact or situation that is not reflected in these General Conditions and that is not attributable to the acts, decisions or will of the Coserty.com staff, that is, of an exceptional, fortuitous or force majeure nature.
  • In any case, Coserty.com undertakes to try to solve the problems that may arise in order to reach a quick and satisfactory solution to the incidents, to the best of its ability.

Applicable law

Attributions of the jurisdiction: These General Conditions of Sale are governed, interpreted and applied in accordance with Spanish laws and the language of interpretation in the event of a dispute on the meaning of a term or a provision of these Conditions of Sale is Spanish .

Customer Service

We will be at your disposal for any information as follows:

Customer service schedule:

Monday to Friday from 09:30h a 14:00h y de 16.30h a 20:30h.

Saturdays: 950 58 47 65 - 690 98 67 11  write us by whatsapp!

E-mail: pedidos@coserty.com

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