Shipping conditions for Spain, Portugal and Islands
The price of the shipping costs is only €3.95. Get your free shipping on orders over €50.00 (Valid for Spain Peninsula).
Shipping conditions for EUROPE
Delivery of the order
Once the order is confirmed, the shipment and home delivery will proceed. Coserty.com makes all its shipments in a CERTIFIED and URGENT manner.
Orders have SHIPPING INSURANCE INCLUDED, the cost of which is borne by Coserty.com. This ensures that your order arrives in perfect condition. In case of loss, Coserty.com will send you a new shipment at no cost to you, by having said insurance. In case of not having new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer. Once the purchase is made, we will send you an e-mail indicating the shipment details: agency, delivery times, contact telephone numbers... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all this once you have made the purchase.
Note: We are not responsible for delays caused by external factors that may arise, such as a snowfall that makes the journey difficult, a strike in the transport sector, poor channeling of the shipment by the agency, any failure that the agency may have when allocating shipping, theft of merchandise on the way, delays due to a puncture in the delivery car,... These are some examples. In any case, we will work so that the package can reach you as soon as possible, in case of delays like these or similar.
Consumer right of withdrawal (return)
When you receive the purchase at the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on the Regulation of Retail Trade.
Returns will not be accepted after 14 calendar days from receipt of the order.
The processing of returns will be managed by phone or email email@example.com.
Shipping costs are not refundable. Likewise, the collection costs will be borne by the buyer.
In the event of a return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that the condition of the returned merchandise has been verified. When the buyer exercises the right of withdrawal, he must deliver the returned product in perfect condition, closed and with its original packaging.
- The return may not take place in any case if the products were clearly used, except for products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.
- Returns that are not accompanied by the invoice or original purchase receipt from Coserty.com will not be accepted.
- The buyer must send the product or products back to our facilities at Calle Almería 16, El Parador de las Hortichuelas 04720 (Almería).
In the event that the customer receives the product in poor condition due to transport, it will be replaced within a maximum of 5 business days, unless said product is out of stock. For this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition.
If the return is requested due to a poor condition of the product, the transport of the same will be borne by Coserty.com Once the product or products have been received, the money will be returned via bank transfer or it will be replaced by other products if the client so prefers. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.
In no case will the amount of the purchase be paid, until the perfect condition of the merchandise is verified.
Exclusion of the right of withdrawal
There is no right of withdrawal, among other things, in the case of contracts for:
- The supply of sealed goods that have been unsealed after delivery and are therefore not suitable for return for reasons of health protection or hygiene.
- Returns of Wigs, Hairpieces, Extensions, or those products made according to consumer specifications will not be accepted.
If you receive broken or damaged merchandise, you have 24 working hours from the time you receive the package to notify us. In addition, it is preferable that you notify the delivery person at the time of receiving the package.