Shipping conditions for EUROPE

Order delivery

Once the order is confirmed, we will proceed with the shipping and home delivery. Coserty.com makes all its shipments CERTIFIED and URGENTLY.

Orders have a SHIPPING INSURANCE INCLUDED, the cost of which is borne by Coserty.com. In this way, it is guaranteed that your order arrives in perfect condition. In case of loss, Coserty.com will send you a new shipment at no cost to you, having said insurance. In case of not having new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer. Once the purchase is made, we will send you an e-mail indicating the shipping information: agency, delivery times, contact telephone numbers ... so that your shipment is guaranteed, you can also access the tracking of your package online. We will confirm all this once you have made the purchase.

Note: We are not responsible for delays caused by external factors that may arise such as a snowfall that hinders the journey, strike in the transport sector, bad channeling of the shipment by the agency, any failure that the agency may have when allocating shipping, theft of merchandise on the way, delays due to a puncture of the delivery car, ... These are some examples. In any case, we will work so that the package can reach you as soon as possible, in case of delays like these or similar.

Consumer's right of withdrawal (return)

When you receive the purchase at the specified delivery address. The buyer will have a period of fourteen (14) calendar days to return the order, in accordance with the provisions of Law 7/1996 on the Regulation of Retail Trade.

Returns will not be accepted after 14 calendar days from receipt of the order.

The processing of returns will be managed by phone or email pedidos@coserty.com.

Shipping costs are not refundable. Likewise, the collection costs will be paid by the buyer.

In the event of a return, the item will be exchanged once the incident has been verified, within a maximum period of thirty days, and provided that the status of the returned merchandise has been verified. When the right of withdrawal is exercised by the buyer, he must deliver the returned product in perfect condition, closed and with its original packaging.

- The return may not take place in any case if the products were manifestly used, except for products with a manufacturing defect. They must be returned in their original packaging and in perfect condition.

- Returns will not be accepted that are not accompanied by the original invoice or purchase receipt from Coserty.com

- The buyer must send the product or products back to our facilities in Calle La Langosta, 23 Aguadulce 04720 (Almería).

In the event that the customer receives the product in poor condition due to transportation, it will be replaced within a maximum of 5 business days, unless said product is out of stock. For this, it is essential to notify the delivery person at the time of delivery that the package has signs of poor condition.

If the return is requested due to a poor condition of the product, the transport of the same will be borne by Coserty.com Once the product or products are received, the money will be returned through bank transfer or it will be replaced by other products if the client prefers it. The bank transfer will be made within a period of no more than 7 days after receiving the item or items to be returned.

In no case will the amount of the purchase be paid, until verifying the perfect condition of the merchandise.

Exclusion of the right of withdrawal

There is no right of withdrawal, among other things, in the case of contracts for:

- The supply of sealed goods that have been unsealed after delivery and, therefore, are not suitable for return for reasons of health protection or hygiene.

- Returns of Wigs, Posticería, Extensions, or products made according to consumer specifications will not be attended.

If you receive a merchandise that is broken or in poor condition, you have 24 working hours from when you receive the package to notify us. In addition, it is preferable that you notify the delivery person at the time of receiving the package.

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